Q2 is seeking a Delivery Manager to manage a team of Implementation Engineers focused on the successful configuration and deployment of Electronic Banking software for banks and credit unions. This individual will be focused on quality, efficiency, and consistent configuration of the software with an eye toward process improvement, team leadership and individual mentoring. This role is based out of our Implementations Solutions Center in Austin.
* Lead and manage a group of Implementation Engineers to deliver quality software deployments using Agile Methodology * Hire and build high performance teams that meet and exceed baseline expectations * Develop and hold team accountable for quality assurance check points to ensure quality and timely delivery * Monitor and impact key metrics and efficiencies * Develop a team that creates and adheres to Q2's best practices * Evaluate and introduce constant improvements to the configuration and implementation processes using automation * Work closely with the Delivery Managers and Project Managers to provide technical support and resources for projects * Work closely with Product, Development and the IT/Data Center Operations teams to troubleshoot product and networking issues. * Engage with other implementation stakeholders across Q2 to ensure team goals are met * Analyze project metrics and align initiatives with department direction (analyze project metrics and align initiatives with business direction) * Responsible for ensuring all security, availability, confidentiality, and privacy policies and controls are adhered to
EXPERIENCE AND KNOWLEDGE:
* Typically requires 5+ years of previous work experience in a similar management role (ideal candidate will have experience managing online banking deployment software) * Bachelor's Degree in related field or equivalent experience * Strong MS SQL skills preferred, as well as an understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging * Strong team leadership qualities with proven experience building, growing, motivating and mentoring high performance teams * Excellent written/oral communication skills and ability to interface effectively with peer managers as well as senior management * The ability to remain calm, diplomatic and cooperative under stressful conditions * Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment * Familiarity with enterprise software deployment architecture and methodologies * Articulate, thorough, and process-minded * Configuration and deployment experience within a multi-tiered environment * Financial Services and enterprise software experience preferred * Experience in Agile software deployment methodology * Ability to identify and automate configuration to create efficiencies in deployment process
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.