• CRAFTSY & SYMPOZ
  • Universal City, TX
  • Non-Executive Management
  • Full-Time
  • 514 W Wright Blvd

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Responsibilities


Summary

The Manager will be responsible for directing, managing and operating a high volume branded concept on City Walk. As Manager, the position will be a primary go-to for the restaurant team and will be responsible for the functions and flow of the venue.

The Manager is responsible for insuring that customer service meets the standard of excellence at all times. While this position will report to the General Manager, this position is responsible for setting the expectation for all team members to maximize productivity, guest returns and overall guest satisfaction. This individual must be able to work effectively with limited supervision and demonstrate leadership in order to motivate others.

Essential Functions

  • Drive operating profit goals and sales
  • Optimize profits by controlling food, beverage and labor costs.
  • Consistently achieve operational excellence
  • Develop and retain exceptional talent
  • Ensure compliance with all local, state and federal laws regarding food quality, safety, labor and employment
  • Partner with Human Resources to train and develop restaurant leaders at every level
  • Maintain or exceed weekly budgeted variable operation profit by controlling cost of goods & variable labor
  • Communicate restaurant results to General Manger with recommendations for improvement
  • Ensure high Team Member and Guest Engagement
  • Promote company's mission and values
  • Ensure company policy and brand standards are followed
  • Optimize profits by controlling food, beverage and labor costs
  • Prepare and present hourly team member reviews
  • Complete all tasks assigned by General Manager on time

  • Responsibilities include:
  • Create and execute plans for department sales, profit and team development
  • Organize marketing activities and promotional events
  • Maintain high standards of quality control, hygiene, and health and safety
  • Hire and train FOH team and cross-train as necessary
  • Maintain inventory levels and conduct full inventories
  • Assist the Kitchen Manager with menu changes and adjustments
  • Respond personally to guest questions and complaints
  • Chemical safety comprehension
  • Analyze financial reports to quickly identify and address trends and issues in area performance, including cost of goods, variable labor and profitability
  • Exceed annual operating profit targets



  • Qualifications/Requirements

    Requirements:
    Bachelor's degree in Business, Hospitality Management or a related field; or equivalent combination of education and experience
    Minimum of 4 years of management experience in high quality chain or independent restaurant group
    Thorough knowledge of MS Excel, Word, PowerPoint and POS systems
    Ability to work rotating schedules, holidays, weekends and nights

    Desired Characteristics

    Desired Characteristics
    Proven track record and experience in the development and implementation of strong training programs and tools developed to reduce employee attrition and create internal culture of development for staff
    Excellent management skills in leading a diverse team and working under tight and fast track deadlines
    Strong professional presence
    Excellent verbal and written communication, interpersonal, organizational and multi-tasking skills
    Ability to effectively communicate across all lines of business, and with all levels of management
    Strong organizational, planning, delegation, mentoring and coaching skills
    A strong passion for delivering the highest quality of guest service



    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.


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