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BGIS is currently seeking a Regional Operations Manager to join the team in Dallas, TX.
BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.
With over 20 years of experience, we employ over 5,000 skilled professionals and manage in excess of 56 million square meters of property and infrastructure, and delivers services that drive sustainable cost reductions for its clients. As part of the wider Brookfield Asset Management Group, BGIS clients benefit from the combined strength, expertise and leadership. When you join our team, whether as a seasoned professional or a recent graduate, you re joining an industry-leading company that makes a difference in our communities, drives innovation through best practices and technology, and takes pride in being one of Canada s Green 30 companies since 2010.
The Regional Operations Manager is responsible for the effective management of a skilled trades operation. Specific responsibilities include but are not limited to: Driving team engagement to ensure achievement of all requirements, collaborating on process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.
Manages a team of Technicians for the assigned region
Responsible for people-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations
Ensures compliance with health and safety standards in the delivery of work through activities including but not limited to conducting regular tool box talks, implementing safety training, providing protective equipment, reviewing and monitoring incidents
Ensures work is performed in accordance to all internal and external requirements
Maintains current awareness and knowledge of all applicable regulations and requirements
Provides technical support to Technicians
Manages operational budgets with a focus on cost control (burden costs), and weekly work order expenditures.
Collaborates with relevant stakeholders to review, develop, refine and implement processes and standard operating procedures
Recommends and implements technologies to achieve greater efficiencies and productivity
Maintains current awareness and ensures compliance with all applicable regulations and requirements
Deploys Technicians to projects and work orders and to ensure projects and work orders are completed on-time and meets all requirements
Monitors and drives team performance to ensure achievement of service level agreements and performance metrics
Achieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading,work order and callback issues review and developing and implementing corrective solutions, leveraging self-perform.
Collaborates with Dispatch and CMMS teams for effective service delivery
Investigates and resolves operational issues
Acts with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction
KNOWLEDGE & SKILLS
5 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level
Associate Degree or equivalent training
In-depth knowledge of applicable regulatory requirements and maintains current awareness
Technical expertise in one or more of skilled trades discipline refrigeration, electrical, plumbing
Ability to lead and engage a team of skilled trades employees and drive performance to ensure all requirements are achieved
Skilled at managing a skilled trades operations and employees
Ability to develop and implement processes and standard operating procedures
Skilled at influencing, persuading and negotiating
Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.
The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.
BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.
This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.
Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.